Frequently Asked Questions

Find quick answers to common questions about our products, shipping, and returns.

📦 Shipping & Delivery

1. Where do you ship from?

We ship from our international partner facilities to provide authentic natural products. Delivery typically takes 7–14 business days.

2. How long does shipping take?

Orders are processed within 1–3 business days. Estimated delivery time is 7–14 business days depending on your location.

 3. Can I track my order?

Yes! All orders include tracking information. You will receive tracking details via email once your order has shipped.

4. What if I entered the wrong address?

Customers are responsible for providing accurate shipping information. We are not responsible for lost shipments due to incorrect addresses.

🔄 Returns & Refunds

 5. Can I return a product?

We accept returns within 14 days of delivery under the following conditions:

  Items must be unused and in original packaging.
  Customer is responsible for return shipping costs.
  International shipping fees are non-refundable.
  A 20% restocking fee applies to all non-defective returns.
  Opened or used skincare products cannot be returned unless defective.

6. What if I changed my mind?

If you changed your mind, we may offer store credit or a partial refund at our discretion without requiring a return:

  20% refund to keep the item
  30% store credit for your next purchase
This helps cover international shipping costs and keeps the process simple for our customers.

7. What if the item is damaged or defective?

Please report damaged or defective items within 48 hours of delivery with a photo. We will provide a replacement or full refund depending on the situation.

🌿 Product Information

8. Are your products safe and natural?

Yes! All our products are 100% natural and free from harsh chemicals. Ingredients are listed clearly on each product page.

9. Are your products FDA approved?

Our products are cosmetic products. The U.S. Food and Drug Administration does not approve cosmetic products but regulates their safety.

📞 Contact Us

10. How do I contact customer support?

Email: support@saltandnile.com
Phone: [US Business Line                   ]
Response Time: Within 24–48 business hours

Still have questions? Contact our support team and we’ll be happy to help.